Hiver
Spark
| Feature | Hiver | Spark |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $7.99/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.4 / 5 |
| Best For | small-teams, gmail-users, support-teams, startups | professionals, small-teams, freelancers, mac-users |
| Founded | 2011 | 2015 |
| Shared Inboxes | ✓ | ✗ |
| Email Assignment | ✓ | ✗ |
| Collision Detection | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Smart Inbox | ✗ | ✓ |
| Ai Writing | ✗ | ✓ |
| Team Email | ✗ | ✓ |
| Scheduling | ✗ | ✓ |
| Templates | ✗ | ✓ |
| Priority Sorting | ✗ | ✓ |
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
✓ Spark Pros
- Beautiful design
- AI writing assistant
- Smart inbox
- Team features
✗ Spark Cons
- Limited platform support
- Privacy concerns
- Some features behind paywall
The Verdict
Hiver is built for small teams and gmail users, with a focus on shared-inboxes and email-assignment. Spark targets professionals and small teams and leads with smart-inbox and ai-writing.
On pricing, Spark is the clear winner for budget-conscious users — starting at $7.99/mo compared to $19/mo for Hiver. That $11.01/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for small teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.