Hiver
Pumble
| Feature | Hiver | Pumble |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $2.49/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | small-teams, gmail-users, support-teams, startups | small-teams, startups, budget-conscious-teams, remote-teams |
| Founded | 2011 | 2020 |
| Shared Inboxes | ✓ | ✗ |
| Email Assignment | ✓ | ✗ |
| Collision Detection | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Channels | ✗ | ✓ |
| Direct Messages | ✗ | ✓ |
| Video Calls | ✗ | ✓ |
| Screen Sharing | ✗ | ✓ |
| File Sharing | ✗ | ✓ |
| Threads | ✗ | ✓ |
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
✓ Pumble Pros
- Unlimited message history on free plan
- Very affordable paid plans
- Familiar Slack-like interface
- Good video calling
✗ Pumble Cons
- Smaller integration ecosystem
- Less mature than Slack
- Limited automation features
The Verdict
Hiver is built for small teams and gmail users, with a focus on shared-inboxes and email-assignment. Pumble targets small teams and startups and leads with channels and direct-messages.
On pricing, Pumble is the clear winner for budget-conscious users — starting at $2.49/mo compared to $19/mo for Hiver. That $16.509999999999998/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for small teams, startups — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.