Hiver
Mural
| Feature | Hiver | Mural |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | small-teams, gmail-users, support-teams, startups | design-teams, facilitators, consultants, enterprise |
| Founded | 2011 | 2011 |
| Shared Inboxes | ✓ | ✗ |
| Email Assignment | ✓ | ✗ |
| Collision Detection | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Sticky Notes | ✗ | ✓ |
| Templates | ✗ | ✓ |
| Facilitation Tools | ✗ | ✓ |
| Voting | ✗ | ✓ |
| Timers | ✗ | ✓ |
| Integrations | ✗ | ✓ |
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
✓ Mural Pros
- Great facilitation tools
- Extensive templates
- Design thinking focus
- Enterprise ready
✗ Mural Cons
- Expensive
- Can be slow
- Learning curve
The Verdict
Hiver is built for small teams and gmail users, with a focus on shared-inboxes and email-assignment. Mural targets design teams and facilitators and leads with sticky-notes and templates.
On pricing, Mural is the clear winner for budget-conscious users — starting at $12/mo compared to $19/mo for Hiver. That $7/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.