Hiver
Missive
| Feature | Hiver | Missive |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $14/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.5 / 5 |
| Best For | small-teams, gmail-users, support-teams, startups | agencies, startups, support-teams, remote-teams |
| Founded | 2011 | 2015 |
| Shared Inboxes | ✓ | ✓ |
| Email Assignment | ✓ | ✗ |
| Collision Detection | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Team Chat | ✗ | ✓ |
| Collaborative Writing | ✗ | ✓ |
| Assignments | ✗ | ✓ |
| Labels | ✗ | ✓ |
| Integrations | ✗ | ✓ |
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
✓ Missive Pros
- Elegant interface
- Team collaboration
- Multi-channel
- Good integrations
✗ Missive Cons
- Learning curve
- Smaller ecosystem
- Limited automation
The Verdict
Hiver is built for small teams and gmail users, with a focus on shared-inboxes and email-assignment. Missive targets agencies and startups and leads with shared-inboxes and team-chat.
On pricing, Missive is the clear winner for budget-conscious users — starting at $14/mo compared to $19/mo for Hiver. That $5/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for support teams, startups — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.