Hiver
JivoChat
| Feature | Hiver | JivoChat |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $19/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.1 / 5 |
| Best For | small-teams, gmail-users, support-teams, startups | small-businesses, ecommerce, multilingual-teams, sales-teams |
| Founded | 2011 | 2012 |
| Shared Inboxes | ✓ | ✗ |
| Email Assignment | ✓ | ✗ |
| Collision Detection | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Sla Management | ✓ | ✗ |
| Live Chat | ✗ | ✓ |
| Phone Calls | ✗ | ✓ |
| ✗ | ✓ | |
| Social Media | ✗ | ✓ |
| Crm | ✗ | ✓ |
| Visitor Monitoring | ✗ | ✓ |
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
The Verdict
Hiver is built for small teams and gmail users, with a focus on shared-inboxes and email-assignment. JivoChat targets small businesses and ecommerce and leads with live-chat and phone-calls.
Both tools come in at similar price points ($19/mo for Hiver, $19/mo for JivoChat), so pricing won't make the decision for you.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Hiver edges out on user ratings (4.4 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Hiver has a slight overall edge — but if good free plan matters most to you, JivoChat may still be the right call.