Hasura
osTicket
| Feature | Hasura | osTicket |
|---|---|---|
| Pricing | Free / from $99/mo | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4 / 5 |
| Best For | backend-developers, startups, api-developers, full-stack-teams | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments |
| Founded | 2017 | 2003 |
| Graphql Api | ✓ | ✗ |
| Rest Api | ✓ | ✗ |
| Real Time | ✓ | ✗ |
| Authorization | ✓ | ✗ |
| Event Triggers | ✓ | ✗ |
| Remote Schemas | ✓ | ✗ |
| Ticket Management | ✗ | ✓ |
| Email Piping | ✗ | ✓ |
| Custom Fields | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Agent Collision Avoidance | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
✓ Hasura Pros
- Instant APIs
- Real-time subscriptions
- Great developer experience
- Performance
✗ Hasura Cons
- PostgreSQL-focused
- Complex authorization
- Pricing changes
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
The Verdict
Hasura is built for backend developers and startups, with a focus on graphql-api and rest-api. osTicket targets small businesses and budget conscious teams and leads with ticket-management and email-piping.
On pricing, osTicket is the clear winner for budget-conscious users — starting at $12/mo compared to $99/mo for Hasura. That $87/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Hasura edges out on user ratings (4.4 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Hasura has a slight overall edge — but if completely free self-hosted version matters most to you, osTicket may still be the right call.