Grafana
PagerDuty
| Feature | Grafana | PagerDuty |
|---|---|---|
| Pricing | Free / from $29/mo | Free / from $21/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.6 / 5 | 4.4 / 5 |
| Best For | devops-teams, sre-teams, data-engineers, iot-monitoring | devops-engineers, sre-teams, on-call-teams, enterprise |
| Founded | 2014 | 2009 |
| Dashboards | ✓ | ✗ |
| Data Sources | ✓ | ✗ |
| Alerting | ✓ | ✗ |
| Annotations | ✓ | ✗ |
| Plugins | ✓ | ✗ |
| Loki Logs | ✓ | ✗ |
| Tempo Traces | ✓ | ✗ |
| Mimir Metrics | ✓ | ✗ |
| Incident Management | ✗ | ✓ |
| On Call Scheduling | ✗ | ✓ |
| Escalation Policies | ✗ | ✓ |
| Event Intelligence | ✗ | ✓ |
| Automation | ✗ | ✓ |
| Status Pages | ✗ | ✓ |
✓ Grafana Pros
- Connects to virtually any data source
- Beautiful and highly customizable dashboards
- Open-source with massive community
- Grafana Cloud includes Loki, Tempo, and Mimir
- Alerting across all data sources
✗ Grafana Cons
- Self-hosting requires DevOps expertise
- Dashboard creation has a learning curve
- Plugin quality varies
✓ PagerDuty Pros
- Reliable alerting
- Great escalation policies
- Many integrations
- AIOps capabilities
✗ PagerDuty Cons
- Expensive at scale
- Complex rule setup
- Can be noisy
The Verdict
Grafana is built for devops teams and sre teams, with a focus on dashboards and data-sources. PagerDuty targets devops engineers and sre teams and leads with incident-management and on-call-scheduling.
On pricing, PagerDuty is the clear winner for budget-conscious users — starting at $21/mo compared to $29/mo for Grafana. That $8/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, Grafana offers broader built-in capabilities (8 features vs 6), while PagerDuty takes a more focused approach — which can mean a simpler, faster onboarding experience.
Both tools are a solid fit for sre teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.