Gorgias
WhatsApp Business
| Feature | Gorgias | WhatsApp Business |
|---|---|---|
| Pricing | From $10/mo | Free / from $0/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.3 / 5 |
| Best For | shopify-stores, ecommerce, dtc-brands, online-retailers | small-businesses, ecommerce, customer-service-teams, international-businesses |
| Founded | 2015 | 2018 |
| Ticketing | ✓ | ✗ |
| Shopify Integration | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Responses | ✓ | ✗ |
| Social Commerce | ✓ | ✗ |
| Business Profiles | ✗ | ✓ |
| Product Catalogs | ✗ | ✓ |
| Automated Messages | ✗ | ✓ |
| Quick Replies | ✗ | ✓ |
| Labels | ✗ | ✓ |
| Api Integration | ✗ | ✓ |
| Broadcast Lists | ✗ | ✓ |
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
✓ WhatsApp Business Pros
- Access to 2B+ WhatsApp users globally
- Free app for small businesses with basic features
- API platform for enterprise-scale messaging
- High open rates (98%) compared to email
✗ WhatsApp Business Cons
- API pricing per-conversation can be expensive
- 24-hour response window for customer-initiated chats
- Strict template approval process for outbound messages
The Verdict
Gorgias is built for shopify stores and ecommerce, with a focus on ticketing and shopify-integration. WhatsApp Business targets small businesses and ecommerce and leads with business-profiles and product-catalogs.
On pricing, WhatsApp Business is the clear winner for budget-conscious users — starting at $0/mo compared to $10/mo for Gorgias. That $10/mo difference adds up quickly for growing teams.
WhatsApp Business has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gorgias requires a paid subscription from day one.
Feature-wise, WhatsApp Business offers broader built-in capabilities (7 features vs 6), while Gorgias takes a more focused approach — which can mean a simpler, faster onboarding experience.
Both tools are a solid fit for ecommerce — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.