Gong
New Relic
| Feature | Gong | New Relic |
|---|---|---|
| Pricing | Contact sales | Free / from $0.3/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.6 / 5 | 4.3 / 5 |
| Best For | sales-leaders, enterprise-sales, revenue-teams, sales-enablement | development-teams, sre-teams, startups, devops-engineers |
| Founded | 2015 | 2008 |
| Call Recording | ✓ | ✗ |
| Deal Intelligence | ✓ | ✗ |
| Coaching | ✓ | ✗ |
| Forecasting | ✓ | ✗ |
| Market Intelligence | ✓ | ✗ |
| Engagement Data | ✓ | ✗ |
| Integrations | ✓ | ✗ |
| Apm | ✗ | ✓ |
| Infrastructure Monitoring | ✗ | ✓ |
| Log Management | ✗ | ✓ |
| Browser Monitoring | ✗ | ✓ |
| Synthetics | ✗ | ✓ |
| Ai Assistant | ✗ | ✓ |
| Distributed Tracing | ✗ | ✓ |
| Error Tracking | ✗ | ✓ |
✓ Gong Pros
- AI automatically identifies winning behaviors in calls
- Deal intelligence predicts close probability
- Powerful coaching features for sales managers
- Integrates with all major CRM and video tools
✗ Gong Cons
- Very expensive (typically $100+/user/month)
- Requires minimum user commitments
- Reps may feel monitored — trust issues
✓ New Relic Pros
- Generous free tier with 100GB/month data ingest
- Full-stack observability in one platform
- Usage-based pricing is cost-effective for many teams
- Strong AI assistant (New Relic AI) for troubleshooting
✗ New Relic Cons
- Per-user pricing for full platform access
- Data retention limits on free tier
- Can be complex to set up comprehensively
The Verdict
Gong is built for sales leaders and enterprise sales, with a focus on call-recording and deal-intelligence. New Relic targets development teams and sre teams and leads with apm and infrastructure-monitoring.
Gong uses custom enterprise pricing, while New Relic starts at $0.3/mo — a tangible advantage for teams with a fixed budget.
New Relic has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gong requires a paid subscription from day one.
Feature-wise, New Relic offers broader built-in capabilities (8 features vs 7), while Gong takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Gong has a slight overall edge — but if generous free tier with 100gb/month data ingest matters most to you, New Relic may still be the right call.