Gong
Sprig
| Feature | Gong | Sprig |
|---|---|---|
| Pricing | Contact sales | Free only |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.6 / 5 | 4.3 / 5 |
| Best For | sales-leaders, revenue-teams, enterprise-sales, sales-enablement | product-managers, ux-researchers, growth-teams, product-designers |
| Founded | 2015 | 2017 |
| Conversation Intelligence | ✓ | ✗ |
| Deal Insights | ✓ | ✗ |
| Forecasting | ✓ | ✗ |
| Coaching | ✓ | ✗ |
| Market Intelligence | ✓ | ✗ |
| Integrations | ✓ | ✗ |
| In App Surveys | ✗ | ✓ |
| Session Replay | ✗ | ✓ |
| Ai Analysis | ✗ | ✓ |
| Targeting | ✗ | ✓ |
| Heatmaps | ✗ | ✓ |
| Feedback | ✗ | ✓ |
✓ Gong Pros
- Excellent conversation analytics
- AI-powered deal insights
- Good coaching tools
- Strong integrations
✗ Gong Cons
- Very expensive
- Enterprise sales cycle
- Privacy concerns with recording
✓ Sprig Pros
- In-context user research
- AI-powered analysis
- Good targeting options
- Integrates with product
✗ Sprig Cons
- Expensive at scale
- Limited to in-app research
- Newer platform
The Verdict
Gong is built for sales leaders and revenue teams, with a focus on conversation-intelligence and deal-insights. Sprig targets product managers and ux researchers and leads with in-app-surveys and session-replay.
Both tools use custom enterprise pricing — you'll need to contact sales for a quote, which makes direct cost comparison difficult.
Sprig has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gong requires a paid subscription from day one.
Bottom line: Gong has a slight overall edge — but if in-context user research matters most to you, Sprig may still be the right call.