Gladly
Novu
| Feature | Gladly | Novu |
|---|---|---|
| Pricing | From $180/mo | Free / from $0.0025/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.5 / 5 | 4.3 / 5 |
| Best For | ecommerce-brands, luxury-retail, enterprise-support, customer-obsessed-teams | saas-developers, product-teams, startups, notification-heavy-apps |
| Founded | 2014 | 2021 |
| Unified Conversation | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Voice Support | ✓ | ✗ |
| Self Service | ✓ | ✗ |
| Customer Timeline | ✓ | ✗ |
| Task Management | ✓ | ✗ |
| Multi Channel Notifications | ✗ | ✓ |
| Notification Center | ✗ | ✓ |
| Subscriber Preferences | ✗ | ✓ |
| Workflow Editor | ✗ | ✓ |
| Digest | ✗ | ✓ |
| Templates | ✗ | ✓ |
| Self Hostable | ✗ | ✓ |
✓ Gladly Pros
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Customer-first approach
✗ Gladly Cons
- Very expensive per agent
- Enterprise-focused
- Smaller marketplace of integrations
✓ Novu Pros
- Single API for all notification channels
- Open-source with self-hosting option
- Built-in notification center UI component
- Subscriber preference management included
✗ Novu Cons
- Complex setup for advanced use cases
- Documentation has gaps for edge cases
- Self-hosted version requires maintenance
The Verdict
Gladly is built for ecommerce brands and luxury retail, with a focus on unified-conversation and omnichannel-inbox. Novu targets saas developers and product teams and leads with multi-channel-notifications and notification-center.
On pricing, Novu is the clear winner for budget-conscious users — starting at $0.0025/mo compared to $180/mo for Gladly. That $179.9975/mo difference adds up quickly for growing teams.
Novu has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gladly requires a paid subscription from day one.
Feature-wise, Novu offers broader built-in capabilities (7 features vs 6), while Gladly takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.