FullStory
Sprout Social
| Feature | FullStory | Sprout Social |
|---|---|---|
| Pricing | Free only | From $249/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.4 / 5 | 4.4 / 5 |
| Best For | product-teams, ux-designers, enterprise-apps, conversion-optimization | enterprise, agencies, marketing-teams, brand-managers |
| Founded | 2014 | 2010 |
| Session Replay | ✓ | ✗ |
| Heatmaps | ✓ | ✗ |
| Product Analytics | ✓ | ✗ |
| Error Tracking | ✓ | ✗ |
| Frustration Signals | ✓ | ✗ |
| User Journeys | ✓ | ✗ |
| Data Export | ✓ | ✗ |
| Publishing | ✗ | ✓ |
| Social Inbox | ✗ | ✓ |
| Analytics | ✗ | ✓ |
| Social Listening | ✗ | ✓ |
| Advocacy | ✗ | ✓ |
| Chatbots | ✗ | ✓ |
| Review Management | ✗ | ✓ |
✓ FullStory Pros
- High-fidelity session replay with DOM rendering
- AI-powered insights surface frustration signals
- Combines qualitative and quantitative analytics
- Privacy-first with PII exclusion controls
✗ FullStory Cons
- Expensive for high-traffic sites
- Free plan limited to 1,000 sessions/month
- Can slow page performance with full recording
✓ Sprout Social Pros
- Best-in-class social analytics and reporting
- Unified inbox across all platforms
- Social listening for brand monitoring
- Excellent customer support
✗ Sprout Social Cons
- Very expensive — starts at $249/month
- Additional profiles cost extra
- Overkill for small businesses
The Verdict
FullStory is built for product teams and ux designers, with a focus on session-replay and heatmaps. Sprout Social targets enterprise and agencies and leads with publishing and social-inbox.
FullStory uses custom enterprise pricing, while Sprout Social starts at $249/mo — a tangible advantage for teams with a fixed budget.
FullStory has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Sprout Social requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.