FullStory
Hotjar
| Feature | FullStory | Hotjar |
|---|---|---|
| Pricing | Free only | Free / from $32/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.4 / 5 |
| Best For | product-teams, ux-designers, enterprise-apps, conversion-optimization | ux-designers, product-managers, marketers, conversion-optimizers |
| Founded | 2014 | 2014 |
| Session Replay | ✓ | ✗ |
| Heatmaps | ✓ | ✓ |
| Product Analytics | ✓ | ✗ |
| Error Tracking | ✓ | ✗ |
| Frustration Signals | ✓ | ✗ |
| User Journeys | ✓ | ✗ |
| Data Export | ✓ | ✗ |
| Session Recordings | ✗ | ✓ |
| Surveys | ✗ | ✓ |
| Feedback Widgets | ✗ | ✓ |
| Funnels | ✗ | ✓ |
| User Interviews | ✗ | ✓ |
| Dashboards | ✗ | ✓ |
✓ FullStory Pros
- High-fidelity session replay with DOM rendering
- AI-powered insights surface frustration signals
- Combines qualitative and quantitative analytics
- Privacy-first with PII exclusion controls
✗ FullStory Cons
- Expensive for high-traffic sites
- Free plan limited to 1,000 sessions/month
- Can slow page performance with full recording
✓ Hotjar Pros
- Heatmaps show exactly where users click
- Session recordings reveal UX issues
- Easy to install (one script tag)
- Surveys and feedback widgets included
✗ Hotjar Cons
- Can slow down site if not configured well
- Session recordings take time to review
- Limited to web — no mobile app analytics
The Verdict
FullStory is built for product teams and ux designers, with a focus on session-replay and heatmaps. Hotjar targets ux designers and product managers and leads with heatmaps and session-recordings.
FullStory uses custom enterprise pricing, while Hotjar starts at $32/mo — a tangible advantage for teams with a fixed budget.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for ux designers — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.