Freshdesk
Hiver
| Feature | Freshdesk | Hiver |
|---|---|---|
| Pricing | Free / from $15/mo | Free / from $19/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.4 / 5 |
| Best For | small-businesses, startups, support-teams, growing-companies | small-teams, gmail-users, support-teams, startups |
| Founded | 2010 | 2011 |
| Ticketing | ✓ | ✗ |
| Automation | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Self Service Portal | ✓ | ✗ |
| Sla Management | ✓ | ✓ |
| Chatbot | ✓ | ✗ |
| Shared Inboxes | ✗ | ✓ |
| Email Assignment | ✗ | ✓ |
| Collision Detection | ✗ | ✓ |
| Analytics | ✗ | ✓ |
| Automations | ✗ | ✓ |
✓ Freshdesk Pros
- Affordable pricing
- Good free tier
- Easy to set up
- Multichannel support
✗ Freshdesk Cons
- Limited customization on lower tiers
- Reporting could be better
- Some features feel dated
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
The Verdict
Freshdesk is built for small businesses and startups, with a focus on ticketing and automation. Hiver targets small teams and gmail users and leads with shared-inboxes and email-assignment.
Pricing is close: Freshdesk starts at $15/mo versus $19/mo for Hiver — not a deciding factor on its own.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for startups, support teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.