Eraser
Hiver
| Feature | Eraser | Hiver |
|---|---|---|
| Pricing | Free / from $10/mo | Free / from $19/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.5 / 5 | 4.4 / 5 |
| Best For | engineering-teams, solution-architects, technical-documentation, system-design | small-teams, gmail-users, support-teams, startups |
| Founded | 2022 | 2011 |
| Diagrams As Code | ✓ | ✗ |
| Ai Diagrams | ✓ | ✗ |
| Whiteboarding | ✓ | ✗ |
| Documentation | ✓ | ✗ |
| Version History | ✓ | ✗ |
| Templates | ✓ | ✗ |
| Collaboration | ✓ | ✗ |
| Shared Inboxes | ✗ | ✓ |
| Email Assignment | ✗ | ✓ |
| Collision Detection | ✗ | ✓ |
| Analytics | ✗ | ✓ |
| Automations | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
✓ Eraser Pros
- AI-generated diagrams from text descriptions
- Code-first diagrams with version control
- Combines docs and diagrams in one canvas
- Purpose-built for technical architecture docs
✗ Eraser Cons
- Limited general-purpose whiteboarding features
- Smaller template library than Miro/Lucidchart
- Not suited for non-technical teams
✓ Hiver Pros
- Works inside Gmail
- Easy adoption
- Shared inboxes
- Good for email teams
✗ Hiver Cons
- Gmail-only
- Limited outside email
- Fewer features than full helpdesks
The Verdict
Eraser is built for engineering teams and solution architects, with a focus on diagrams-as-code and ai-diagrams. Hiver targets small teams and gmail users and leads with shared-inboxes and email-assignment.
On pricing, Eraser is the clear winner for budget-conscious users — starting at $10/mo compared to $19/mo for Hiver. That $9/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, Eraser offers broader built-in capabilities (7 features vs 6), while Hiver takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.