Drift
JivoChat
| Feature | Drift | JivoChat |
|---|---|---|
| Pricing | From $2500/mo | Free / from $19/mo |
| Free Plan | ✗ No | ✓ Yes |
| Rating | 4.2 / 5 | 4.1 / 5 |
| Best For | b2b-companies, enterprise, sales-teams, marketing-teams | small-businesses, ecommerce, multilingual-teams, sales-teams |
| Founded | 2015 | 2012 |
| Chatbots | ✓ | ✗ |
| Live Chat | ✓ | ✓ |
| Meeting Scheduling | ✓ | ✗ |
| Video Messaging | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Engagement | ✓ | ✗ |
| Phone Calls | ✗ | ✓ |
| ✗ | ✓ | |
| Social Media | ✗ | ✓ |
| Crm | ✗ | ✓ |
| Visitor Monitoring | ✗ | ✓ |
✓ Drift Pros
- Powerful chatbot builder
- Revenue attribution
- Good integrations
- AI-powered routing
✗ Drift Cons
- Very expensive
- Complex setup
- Steep learning curve
✓ JivoChat Pros
- Good free plan
- Omnichannel support
- CRM built-in
- Easy setup
✗ JivoChat Cons
- Interface dated
- Limited automation
- Paid features add up
The Verdict
Drift is built for b2b companies and enterprise, with a focus on chatbots and live-chat. JivoChat targets small businesses and ecommerce and leads with live-chat and phone-calls.
On pricing, JivoChat is the clear winner for budget-conscious users — starting at $19/mo compared to $2500/mo for Drift. That $2481/mo difference adds up quickly for growing teams.
JivoChat has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Drift requires a paid subscription from day one.
Both tools are a solid fit for sales teams — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.