Drift
Gorgias
| Feature | Drift | Gorgias |
|---|---|---|
| Pricing | From $2500/mo | From $10/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.2 / 5 | 4.5 / 5 |
| Best For | b2b-companies, enterprise, sales-teams, marketing-teams | shopify-stores, ecommerce, dtc-brands, online-retailers |
| Founded | 2015 | 2015 |
| Chatbots | ✓ | ✗ |
| Live Chat | ✓ | ✗ |
| Meeting Scheduling | ✓ | ✗ |
| Video Messaging | ✓ | ✗ |
| Revenue Tracking | ✓ | ✓ |
| Ai Engagement | ✓ | ✗ |
| Ticketing | ✗ | ✓ |
| Shopify Integration | ✗ | ✓ |
| Automation | ✗ | ✓ |
| Ai Responses | ✗ | ✓ |
| Social Commerce | ✗ | ✓ |
✓ Drift Pros
- Powerful chatbot builder
- Revenue attribution
- Good integrations
- AI-powered routing
✗ Drift Cons
- Very expensive
- Complex setup
- Steep learning curve
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
The Verdict
Drift is built for b2b companies and enterprise, with a focus on chatbots and live-chat. Gorgias targets shopify stores and ecommerce and leads with ticketing and shopify-integration.
On pricing, Gorgias is the clear winner for budget-conscious users — starting at $10/mo compared to $2500/mo for Drift. That $2490/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Bottom line: Gorgias has a slight overall edge — but if powerful chatbot builder matters most to you, Drift may still be the right call.