Drift
Gladly
| Feature | Drift | Gladly |
|---|---|---|
| Pricing | From $2500/mo | From $180/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.2 / 5 | 4.5 / 5 |
| Best For | b2b-companies, enterprise, sales-teams, marketing-teams | ecommerce-brands, luxury-retail, enterprise-support, customer-obsessed-teams |
| Founded | 2015 | 2014 |
| Chatbots | ✓ | ✗ |
| Live Chat | ✓ | ✗ |
| Meeting Scheduling | ✓ | ✗ |
| Video Messaging | ✓ | ✗ |
| Revenue Tracking | ✓ | ✗ |
| Ai Engagement | ✓ | ✗ |
| Unified Conversation | ✗ | ✓ |
| Omnichannel Inbox | ✗ | ✓ |
| Voice Support | ✗ | ✓ |
| Self Service | ✗ | ✓ |
| Customer Timeline | ✗ | ✓ |
| Task Management | ✗ | ✓ |
✓ Drift Pros
- Powerful chatbot builder
- Revenue attribution
- Good integrations
- AI-powered routing
✗ Drift Cons
- Very expensive
- Complex setup
- Steep learning curve
✓ Gladly Pros
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Customer-first approach
✗ Gladly Cons
- Very expensive per agent
- Enterprise-focused
- Smaller marketplace of integrations
The Verdict
Drift is built for b2b companies and enterprise, with a focus on chatbots and live-chat. Gladly targets ecommerce brands and luxury retail and leads with unified-conversation and omnichannel-inbox.
On pricing, Gladly is the clear winner for budget-conscious users — starting at $180/mo compared to $2500/mo for Drift. That $2320/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Bottom line: Gladly has a slight overall edge — but if powerful chatbot builder matters most to you, Drift may still be the right call.