Doximity
Zendesk
| Feature | Doximity | Zendesk |
|---|---|---|
| Pricing | Free only | From $55/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.3 / 5 | 4.3 / 5 |
| Best For | physicians, nurses, healthcare-professionals, medical-recruiters | enterprise, customer-support-teams, saas-companies, e-commerce |
| Founded | 2010 | 2007 |
| Physician Network | ✓ | ✗ |
| Telehealth | ✓ | ✗ |
| E Fax | ✓ | ✗ |
| Secure Messaging | ✓ | ✗ |
| News Feed | ✓ | ✗ |
| Credential Verification | ✓ | ✗ |
| Ticketing | ✗ | ✓ |
| Live Chat | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
| Ai Bots | ✗ | ✓ |
| Automations | ✗ | ✓ |
| Analytics | ✗ | ✓ |
| Omnichannel | ✗ | ✓ |
✓ Doximity Pros
- Largest physician network in the US
- HIPAA-compliant video calls
- Free e-fax and secure messaging
- Verified professional credentials
✗ Doximity Cons
- Limited to US healthcare professionals
- Premium features for recruiters only
- No patient-facing features
✓ Zendesk Pros
- Industry standard for support teams
- Omnichannel — email, chat, phone, social
- Powerful automation and triggers
- Extensive marketplace of integrations
✗ Zendesk Cons
- Expensive for small teams
- Complex setup and configuration
- UI can feel outdated
The Verdict
Doximity is built for physicians and nurses, with a focus on physician-network and telehealth. Zendesk targets enterprise and customer support teams and leads with ticketing and live-chat.
Doximity uses custom enterprise pricing, while Zendesk starts at $55/mo — a tangible advantage for teams with a fixed budget.
Doximity has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Zendesk requires a paid subscription from day one.
Feature-wise, Zendesk offers broader built-in capabilities (7 features vs 6), while Doximity takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.