Doximity
Gladly
| Feature | Doximity | Gladly |
|---|---|---|
| Pricing | Free only | From $180/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.3 / 5 | 4.5 / 5 |
| Best For | physicians, nurses, healthcare-professionals, medical-recruiters | ecommerce-brands, luxury-retail, enterprise-support, customer-obsessed-teams |
| Founded | 2010 | 2014 |
| Physician Network | ✓ | ✗ |
| Telehealth | ✓ | ✗ |
| E Fax | ✓ | ✗ |
| Secure Messaging | ✓ | ✗ |
| News Feed | ✓ | ✗ |
| Credential Verification | ✓ | ✗ |
| Unified Conversation | ✗ | ✓ |
| Omnichannel Inbox | ✗ | ✓ |
| Voice Support | ✗ | ✓ |
| Self Service | ✗ | ✓ |
| Customer Timeline | ✗ | ✓ |
| Task Management | ✗ | ✓ |
✓ Doximity Pros
- Largest physician network in the US
- HIPAA-compliant video calls
- Free e-fax and secure messaging
- Verified professional credentials
✗ Doximity Cons
- Limited to US healthcare professionals
- Premium features for recruiters only
- No patient-facing features
✓ Gladly Pros
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Customer-first approach
✗ Gladly Cons
- Very expensive per agent
- Enterprise-focused
- Smaller marketplace of integrations
The Verdict
Doximity is built for physicians and nurses, with a focus on physician-network and telehealth. Gladly targets ecommerce brands and luxury retail and leads with unified-conversation and omnichannel-inbox.
Doximity uses custom enterprise pricing, while Gladly starts at $180/mo — a tangible advantage for teams with a fixed budget.
Doximity has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gladly requires a paid subscription from day one.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.