Coolify
osTicket
| Feature | Coolify | osTicket |
|---|---|---|
| Pricing | Free / from $5/mo | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.5 / 5 | 4 / 5 |
| Best For | indie-hackers, small-teams, self-hosters, privacy-conscious-developers | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments |
| Founded | 2021 | 2003 |
| Git Deployments | ✓ | ✗ |
| Database Management | ✓ | ✗ |
| Auto Ssl | ✓ | ✗ |
| Backups | ✓ | ✗ |
| Monitoring | ✓ | ✗ |
| Docker Compose | ✓ | ✗ |
| Team Management | ✓ | ✗ |
| Ticket Management | ✗ | ✓ |
| Email Piping | ✗ | ✓ |
| Custom Fields | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Agent Collision Avoidance | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
✓ Coolify Pros
- Self-hosted alternative to expensive PaaS platforms
- Beautiful modern UI with git-push deployments
- Manages databases, services, and apps in one place
- Automatic SSL and backups included
✗ Coolify Cons
- Self-hosting requires server management knowledge
- Newer project with occasional stability issues
- Documentation gaps for advanced configurations
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
The Verdict
Coolify is built for indie hackers and small teams, with a focus on git-deployments and database-management. osTicket targets small businesses and budget conscious teams and leads with ticket-management and email-piping.
On pricing, Coolify is the clear winner for budget-conscious users — starting at $5/mo compared to $12/mo for osTicket. That $7/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Coolify edges out on user ratings (4.5 vs 4). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Coolify offers broader built-in capabilities (7 features vs 6), while osTicket takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Coolify has a slight overall edge — but if completely free self-hosted version matters most to you, osTicket may still be the right call.