Continue
osTicket
| Feature | Continue | osTicket |
|---|---|---|
| Pricing | Free only | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4 / 5 |
| Best For | developers, open-source-advocates, privacy-focused-devs, self-hosters | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments |
| Founded | 2023 | 2003 |
| Autocomplete | ✓ | ✗ |
| Chat | ✓ | ✗ |
| Inline Editing | ✓ | ✗ |
| Multi Model Support | ✓ | ✗ |
| Context Providers | ✓ | ✗ |
| Custom Commands | ✓ | ✗ |
| Ticket Management | ✗ | ✓ |
| Email Piping | ✗ | ✓ |
| Custom Fields | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Agent Collision Avoidance | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
✓ Continue Pros
- Fully open-source (Apache 2.0)
- Works with any LLM provider
- VS Code and JetBrains support
- Local model support
✗ Continue Cons
- Requires self-configuration of LLM
- Less polished than Copilot
- Setup can be complex for beginners
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
The Verdict
Continue is built for developers and open source advocates, with a focus on autocomplete and chat. osTicket targets small businesses and budget conscious teams and leads with ticket-management and email-piping.
Continue uses custom enterprise pricing, while osTicket starts at $12/mo — a tangible advantage for teams with a fixed budget.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Bottom line: Continue has a slight overall edge — but if completely free self-hosted version matters most to you, osTicket may still be the right call.