Chatwoot
Saleor
| Feature | Chatwoot | Saleor |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $300/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.2 / 5 |
| Best For | startups, small-businesses, privacy-focused-companies, self-hosters | developer-teams, enterprise-ecommerce, multi-channel-retailers, graphql-enthusiasts |
| Founded | 2017 | 2018 |
| Live Chat | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Ai Assist | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Canned Responses | ✓ | ✗ |
| Reports | ✓ | ✗ |
| Self Hostable | ✓ | ✗ |
| Graphql Api | ✗ | ✓ |
| Multi Channel | ✗ | ✓ |
| Dashboard | ✗ | ✓ |
| Webhooks | ✗ | ✓ |
| Apps System | ✗ | ✓ |
| Warehouse Management | ✗ | ✓ |
| Promotions Engine | ✗ | ✓ |
✓ Chatwoot Pros
- Open-source with full self-hosting option
- Omnichannel (chat, email, WhatsApp, Telegram, etc.)
- AI-powered response suggestions and summaries
- Free for self-hosted with unlimited agents
✗ Chatwoot Cons
- Self-hosting requires DevOps knowledge
- Fewer integrations than established help desks
- Mobile apps less polished than competitors
✓ Saleor Pros
- GraphQL API-first architecture for modern frontends
- Enterprise features in free open-source edition
- Strong multi-channel commerce capabilities
- Built-in dashboard with excellent UX
✗ Saleor Cons
- Cloud hosting is expensive for startups
- Smaller community than Shopify/WooCommerce
- Self-hosting requires Python/Django expertise
The Verdict
Chatwoot is built for startups and small businesses, with a focus on live-chat and omnichannel-inbox. Saleor targets developer teams and enterprise ecommerce and leads with graphql-api and multi-channel.
On pricing, Chatwoot is the clear winner for budget-conscious users — starting at $19/mo compared to $300/mo for Saleor. That $281/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.