Chatwoot
Novu
| Feature | Chatwoot | Novu |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $0.0025/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | startups, small-businesses, privacy-focused-companies, self-hosters | saas-developers, product-teams, startups, notification-heavy-apps |
| Founded | 2017 | 2021 |
| Live Chat | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Ai Assist | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Canned Responses | ✓ | ✗ |
| Reports | ✓ | ✗ |
| Self Hostable | ✓ | ✓ |
| Multi Channel Notifications | ✗ | ✓ |
| Notification Center | ✗ | ✓ |
| Subscriber Preferences | ✗ | ✓ |
| Workflow Editor | ✗ | ✓ |
| Digest | ✗ | ✓ |
| Templates | ✗ | ✓ |
✓ Chatwoot Pros
- Open-source with full self-hosting option
- Omnichannel (chat, email, WhatsApp, Telegram, etc.)
- AI-powered response suggestions and summaries
- Free for self-hosted with unlimited agents
✗ Chatwoot Cons
- Self-hosting requires DevOps knowledge
- Fewer integrations than established help desks
- Mobile apps less polished than competitors
✓ Novu Pros
- Single API for all notification channels
- Open-source with self-hosting option
- Built-in notification center UI component
- Subscriber preference management included
✗ Novu Cons
- Complex setup for advanced use cases
- Documentation has gaps for edge cases
- Self-hosted version requires maintenance
The Verdict
Chatwoot is built for startups and small businesses, with a focus on live-chat and omnichannel-inbox. Novu targets saas developers and product teams and leads with multi-channel-notifications and notification-center.
On pricing, Novu is the clear winner for budget-conscious users — starting at $0.0025/mo compared to $19/mo for Chatwoot. That $18.9975/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for startups — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.