Chatwoot
Internxt
| Feature | Chatwoot | Internxt |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $4.49/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.1 / 5 |
| Best For | startups, small-businesses, privacy-focused-companies, self-hosters | privacy-advocates, european-users, open-source-supporters, individuals |
| Founded | 2017 | 2020 |
| Live Chat | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Ai Assist | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Canned Responses | ✓ | ✗ |
| Reports | ✓ | ✗ |
| Self Hostable | ✓ | ✗ |
| Encrypted Storage | ✗ | ✓ |
| File Sharing | ✗ | ✓ |
| Photo Backup | ✗ | ✓ |
| Secure Send | ✗ | ✓ |
| Password Checker | ✗ | ✓ |
| Open Source | ✗ | ✓ |
✓ Chatwoot Pros
- Open-source with full self-hosting option
- Omnichannel (chat, email, WhatsApp, Telegram, etc.)
- AI-powered response suggestions and summaries
- Free for self-hosted with unlimited agents
✗ Chatwoot Cons
- Self-hosting requires DevOps knowledge
- Fewer integrations than established help desks
- Mobile apps less polished than competitors
✓ Internxt Pros
- Open-source and auditable
- Zero-knowledge end-to-end encryption
- EU-based (GDPR native)
- Affordable pricing for large storage
✗ Internxt Cons
- Smaller ecosystem than Google/Dropbox
- Desktop app less polished
- Limited third-party integrations
The Verdict
Chatwoot is built for startups and small businesses, with a focus on live-chat and omnichannel-inbox. Internxt targets privacy advocates and european users and leads with encrypted-storage and file-sharing.
On pricing, Internxt is the clear winner for budget-conscious users — starting at $4.49/mo compared to $19/mo for Chatwoot. That $14.51/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Chatwoot edges out on user ratings (4.4 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Chatwoot offers broader built-in capabilities (7 features vs 6), while Internxt takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Chatwoot has a slight overall edge — but if open-source and auditable matters most to you, Internxt may still be the right call.