Chatwoot
Immich
| Feature | Chatwoot | Immich |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $0/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.7 / 5 |
| Best For | startups, small-businesses, privacy-focused-companies, self-hosters | self-hosters, families, privacy-focused-users, photographers |
| Founded | 2017 | 2022 |
| Live Chat | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Ai Assist | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Canned Responses | ✓ | ✗ |
| Reports | ✓ | ✗ |
| Self Hostable | ✓ | ✗ |
| Photo Backup | ✗ | ✓ |
| Facial Recognition | ✗ | ✓ |
| Smart Search | ✗ | ✓ |
| Shared Albums | ✗ | ✓ |
| Memories | ✗ | ✓ |
| Map View | ✗ | ✓ |
| Mobile Apps | ✗ | ✓ |
✓ Chatwoot Pros
- Open-source with full self-hosting option
- Omnichannel (chat, email, WhatsApp, Telegram, etc.)
- AI-powered response suggestions and summaries
- Free for self-hosted with unlimited agents
✗ Chatwoot Cons
- Self-hosting requires DevOps knowledge
- Fewer integrations than established help desks
- Mobile apps less polished than competitors
✓ Immich Pros
- Full Google Photos replacement (self-hosted)
- AI face recognition and smart search
- Mobile apps with automatic background backup
- Shared albums and partner sharing
✗ Immich Cons
- Self-hosting only (no managed cloud option)
- Resource-intensive (especially ML features)
- Still in active development (breaking changes possible)
The Verdict
Chatwoot is built for startups and small businesses, with a focus on live-chat and omnichannel-inbox. Immich targets self hosters and families and leads with photo-backup and facial-recognition.
On pricing, Immich is the clear winner for budget-conscious users — starting at $0/mo compared to $19/mo for Chatwoot. That $19/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Both tools are a solid fit for self hosters — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
Bottom line: Immich has a slight overall edge — but if open-source with full self-hosting option matters most to you, Chatwoot may still be the right call.