Chatwoot
Huly
| Feature | Chatwoot | Huly |
|---|---|---|
| Pricing | Free / from $19/mo | Free / from $15/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.1 / 5 |
| Best For | startups, small-businesses, privacy-focused-companies, self-hosters | startups, open-source-teams, small-companies, engineering-teams |
| Founded | 2017 | 2023 |
| Live Chat | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Ai Assist | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Canned Responses | ✓ | ✗ |
| Reports | ✓ | ✗ |
| Self Hostable | ✓ | ✗ |
| Issue Tracking | ✗ | ✓ |
| Team Planner | ✗ | ✓ |
| Virtual Office | ✗ | ✓ |
| Documents | ✗ | ✓ |
| Hr Module | ✗ | ✓ |
| Chat Collaboration | ✗ | ✓ |
✓ Chatwoot Pros
- Open-source with full self-hosting option
- Omnichannel (chat, email, WhatsApp, Telegram, etc.)
- AI-powered response suggestions and summaries
- Free for self-hosted with unlimited agents
✗ Chatwoot Cons
- Self-hosting requires DevOps knowledge
- Fewer integrations than established help desks
- Mobile apps less polished than competitors
✓ Huly Pros
- Open-source with self-hosting option
- All-in-one platform reducing tool sprawl
- Fast and modern interface
- Built-in HR and recruitment features
✗ Huly Cons
- Smaller ecosystem than established tools
- Documentation still growing
- Fewer third-party integrations
The Verdict
Chatwoot is built for startups and small businesses, with a focus on live-chat and omnichannel-inbox. Huly targets startups and open source teams and leads with issue-tracking and team-planner.
Pricing is close: Huly starts at $15/mo versus $19/mo for Chatwoot — not a deciding factor on its own.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Chatwoot edges out on user ratings (4.4 vs 4.1). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Chatwoot offers broader built-in capabilities (7 features vs 6), while Huly takes a more focused approach — which can mean a simpler, faster onboarding experience.
Both tools are a solid fit for startups — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
Bottom line: Chatwoot has a slight overall edge — but if open-source with self-hosting option matters most to you, Huly may still be the right call.