Chatwoot
Gladly
| Feature | Chatwoot | Gladly |
|---|---|---|
| Pricing | Free / from $19/mo | From $180/mo |
| Free Plan | ✓ Yes | ✗ No |
| Rating | 4.4 / 5 | 4.5 / 5 |
| Best For | startups, small-businesses, privacy-focused-companies, self-hosters | ecommerce-brands, luxury-retail, enterprise-support, customer-obsessed-teams |
| Founded | 2017 | 2014 |
| Live Chat | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✓ |
| Ai Assist | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Canned Responses | ✓ | ✗ |
| Reports | ✓ | ✗ |
| Self Hostable | ✓ | ✗ |
| Unified Conversation | ✗ | ✓ |
| Voice Support | ✗ | ✓ |
| Self Service | ✗ | ✓ |
| Customer Timeline | ✗ | ✓ |
| Task Management | ✗ | ✓ |
✓ Chatwoot Pros
- Open-source with full self-hosting option
- Omnichannel (chat, email, WhatsApp, Telegram, etc.)
- AI-powered response suggestions and summaries
- Free for self-hosted with unlimited agents
✗ Chatwoot Cons
- Self-hosting requires DevOps knowledge
- Fewer integrations than established help desks
- Mobile apps less polished than competitors
✓ Gladly Pros
- Single conversation thread per customer
- Excellent omnichannel support
- Built-in voice and messaging
- Customer-first approach
✗ Gladly Cons
- Very expensive per agent
- Enterprise-focused
- Smaller marketplace of integrations
The Verdict
Chatwoot is built for startups and small businesses, with a focus on live-chat and omnichannel-inbox. Gladly targets ecommerce brands and luxury retail and leads with unified-conversation and omnichannel-inbox.
On pricing, Chatwoot is the clear winner for budget-conscious users — starting at $19/mo compared to $180/mo for Gladly. That $161/mo difference adds up quickly for growing teams.
Chatwoot has a free plan, which gives it a meaningful edge for individuals and small teams exploring their options. Gladly requires a paid subscription from day one.
Feature-wise, Chatwoot offers broader built-in capabilities (7 features vs 6), while Gladly takes a more focused approach — which can mean a simpler, faster onboarding experience.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.