Chatwoot
Edmodo
| Feature | Chatwoot | Edmodo |
|---|---|---|
| Pricing | Free / from $19/mo | Free only |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 3.8 / 5 |
| Best For | startups, small-businesses, privacy-focused-companies, self-hosters | k12-teachers, students, parents, school-districts |
| Founded | 2017 | 2008 |
| Live Chat | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Ai Assist | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Canned Responses | ✓ | ✗ |
| Reports | ✓ | ✗ |
| Self Hostable | ✓ | ✗ |
| Class Groups | ✗ | ✓ |
| Assignments | ✗ | ✓ |
| Quizzes | ✗ | ✓ |
| Messaging | ✗ | ✓ |
| Resource Sharing | ✗ | ✓ |
| Parent Accounts | ✗ | ✓ |
✓ Chatwoot Pros
- Open-source with full self-hosting option
- Omnichannel (chat, email, WhatsApp, Telegram, etc.)
- AI-powered response suggestions and summaries
- Free for self-hosted with unlimited agents
✗ Chatwoot Cons
- Self-hosting requires DevOps knowledge
- Fewer integrations than established help desks
- Mobile apps less polished than competitors
✓ Edmodo Pros
- Free for all users
- Safe social learning environment
- Easy for students to use
- Good parent communication
✗ Edmodo Cons
- Limited advanced LMS features
- Less active development recently
- Basic assessment tools
The Verdict
Chatwoot is built for startups and small businesses, with a focus on live-chat and omnichannel-inbox. Edmodo targets k12 teachers and students and leads with class-groups and assignments.
Edmodo uses custom enterprise pricing, while Chatwoot starts at $19/mo — a tangible advantage for teams with a fixed budget.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Chatwoot edges out on user ratings (4.4 vs 3.8). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Feature-wise, Chatwoot offers broader built-in capabilities (7 features vs 6), while Edmodo takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Chatwoot has a slight overall edge — but if free for all users matters most to you, Edmodo may still be the right call.