Chatwoot
Continue
| Feature | Chatwoot | Continue |
|---|---|---|
| Pricing | Free / from $19/mo | Free only |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.4 / 5 | 4.3 / 5 |
| Best For | startups, small-businesses, privacy-focused-companies, self-hosters | developers, open-source-advocates, privacy-focused-devs, self-hosters |
| Founded | 2017 | 2023 |
| Live Chat | ✓ | ✗ |
| Omnichannel Inbox | ✓ | ✗ |
| Ai Assist | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Canned Responses | ✓ | ✗ |
| Reports | ✓ | ✗ |
| Self Hostable | ✓ | ✗ |
| Autocomplete | ✗ | ✓ |
| Chat | ✗ | ✓ |
| Inline Editing | ✗ | ✓ |
| Multi Model Support | ✗ | ✓ |
| Context Providers | ✗ | ✓ |
| Custom Commands | ✗ | ✓ |
✓ Chatwoot Pros
- Open-source with full self-hosting option
- Omnichannel (chat, email, WhatsApp, Telegram, etc.)
- AI-powered response suggestions and summaries
- Free for self-hosted with unlimited agents
✗ Chatwoot Cons
- Self-hosting requires DevOps knowledge
- Fewer integrations than established help desks
- Mobile apps less polished than competitors
✓ Continue Pros
- Fully open-source (Apache 2.0)
- Works with any LLM provider
- VS Code and JetBrains support
- Local model support
✗ Continue Cons
- Requires self-configuration of LLM
- Less polished than Copilot
- Setup can be complex for beginners
The Verdict
Chatwoot is built for startups and small businesses, with a focus on live-chat and omnichannel-inbox. Continue targets developers and open source advocates and leads with autocomplete and chat.
Continue uses custom enterprise pricing, while Chatwoot starts at $19/mo — a tangible advantage for teams with a fixed budget.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Feature-wise, Chatwoot offers broader built-in capabilities (7 features vs 6), while Continue takes a more focused approach — which can mean a simpler, faster onboarding experience.
Both tools are a solid fit for self hosters — in those cases, the decision often comes down to workflow style and how your team prefers to organize work.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.