Bugzilla
Teamwork
| Feature | Bugzilla | Teamwork |
|---|---|---|
| Pricing | Free only | Free / from $13.99/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 3.7 / 5 | 4.3 / 5 |
| Best For | open-source-projects, enterprise-it, developers, large-organizations | agencies, professional-services, client-work-teams, project-managers |
| Founded | 1998 | 2007 |
| Bug Tracking | ✓ | ✗ |
| Advanced Search | ✓ | ✗ |
| Email Integration | ✓ | ✗ |
| Custom Workflows | ✓ | ✗ |
| Patch Management | ✓ | ✗ |
| Reporting | ✓ | ✗ |
| Task Management | ✗ | ✓ |
| Time Tracking | ✗ | ✓ |
| Resource Management | ✗ | ✓ |
| Billing Invoicing | ✗ | ✓ |
| Gantt Charts | ✗ | ✓ |
| Project Templates | ✗ | ✓ |
✓ Bugzilla Pros
- Completely free
- Battle-tested
- Advanced search
- Highly customizable
✗ Bugzilla Cons
- Very dated interface
- Difficult to set up
- No modern UX
✓ Teamwork Pros
- Excellent for client-facing work
- Built-in time tracking and billing
- Unlimited free client users
- Comprehensive project templates
✗ Teamwork Cons
- Interface can feel cluttered
- Learning curve for full feature set
- Mobile app has limited features
The Verdict
Bugzilla is built for open source projects and enterprise it, with a focus on bug-tracking and advanced-search. Teamwork targets agencies and professional services and leads with task-management and time-tracking.
Bugzilla uses custom enterprise pricing, while Teamwork starts at $13.99/mo — a tangible advantage for teams with a fixed budget.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Teamwork edges out on user ratings (4.3 vs 3.7). While both are well-regarded, that gap reflects real differences in user satisfaction worth considering.
Bottom line: Teamwork has a slight overall edge — but if completely free matters most to you, Bugzilla may still be the right call.