Botpress
Mattermost
| Feature | Botpress | Mattermost |
|---|---|---|
| Pricing | Free / from $79/mo | Free / from $10/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4.2 / 5 |
| Best For | customer-support-teams, developers, agencies, enterprise-companies | devops-teams, security-conscious-orgs, government, enterprise |
| Founded | 2017 | 2015 |
| Visual Flow Builder | ✓ | ✗ |
| Knowledge Base | ✓ | ✗ |
| Llm Integration | ✓ | ✗ |
| Multi Channel | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Human Handoff | ✓ | ✗ |
| Messaging | ✗ | ✓ |
| Channels | ✗ | ✓ |
| Playbooks | ✗ | ✓ |
| Integrations | ✗ | ✓ |
| Self Hosting | ✗ | ✓ |
| Compliance | ✗ | ✓ |
✓ Botpress Pros
- Visual flow builder is intuitive
- Built-in knowledge base (RAG)
- Multi-channel deployment
- Active open-source community
✗ Botpress Cons
- Free plan has message limits
- Complex bots require technical knowledge
- Documentation can be overwhelming
✓ Mattermost Pros
- Self-hostable
- Open source
- DevOps integrations
- Secure
✗ Mattermost Cons
- Smaller ecosystem
- Fewer integrations than Slack
- Self-hosting complexity
The Verdict
Botpress is built for customer support teams and developers, with a focus on visual-flow-builder and knowledge-base. Mattermost targets devops teams and security conscious orgs and leads with messaging and channels.
On pricing, Mattermost is the clear winner for budget-conscious users — starting at $10/mo compared to $79/mo for Botpress. That $69/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
This is a genuinely close comparison. If you can, sign up for both free trials (where available) and run a one-week test with your actual team tasks before deciding.