BigCommerce
Gorgias
| Feature | BigCommerce | Gorgias |
|---|---|---|
| Pricing | From $39/mo | From $10/mo |
| Free Plan | ✗ No | ✗ No |
| Rating | 4.2 / 5 | 4.5 / 5 |
| Best For | mid-market-retailers, b2b-commerce, multi-channel-sellers, growing-brands | shopify-stores, ecommerce, dtc-brands, online-retailers |
| Founded | 2009 | 2015 |
| Online Store | ✓ | ✗ |
| Multi Channel | ✓ | ✗ |
| B2b | ✓ | ✗ |
| Headless Api | ✓ | ✗ |
| Seo | ✓ | ✗ |
| Multi Storefront | ✓ | ✗ |
| Analytics | ✓ | ✗ |
| Ticketing | ✗ | ✓ |
| Shopify Integration | ✗ | ✓ |
| Automation | ✗ | ✓ |
| Revenue Tracking | ✗ | ✓ |
| Ai Responses | ✗ | ✓ |
| Social Commerce | ✗ | ✓ |
✓ BigCommerce Pros
- No transaction fees on any plan
- Built-in B2B/wholesale features
- Multi-storefront from one dashboard
- Headless commerce with API flexibility
✗ BigCommerce Cons
- Annual revenue caps force plan upgrades
- Theme customization requires code
- App ecosystem smaller than Shopify
✓ Gorgias Pros
- Deep Shopify integration
- Revenue tracking
- Macros and automation
- AI-powered responses
✗ Gorgias Cons
- Expensive at scale
- E-commerce focused only
- Ticket-based pricing
The Verdict
BigCommerce is built for mid market retailers and b2b commerce, with a focus on online-store and multi-channel. Gorgias targets shopify stores and ecommerce and leads with ticketing and shopify-integration.
On pricing, Gorgias is the clear winner for budget-conscious users — starting at $10/mo compared to $39/mo for BigCommerce. That $29/mo difference adds up quickly for growing teams.
Neither tool offers a free plan, so factor the subscription cost into your decision from the start.
Feature-wise, BigCommerce offers broader built-in capabilities (7 features vs 6), while Gorgias takes a more focused approach — which can mean a simpler, faster onboarding experience.
Bottom line: Gorgias has a slight overall edge — but if no transaction fees on any plan matters most to you, BigCommerce may still be the right call.