Baserow
osTicket
| Feature | Baserow | osTicket |
|---|---|---|
| Pricing | Free / from $5/mo | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4 / 5 |
| Best For | developers, small-teams, self-hosters, privacy-conscious-orgs | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments |
| Founded | 2019 | 2003 |
| Database Tables | ✓ | ✗ |
| Forms | ✓ | ✗ |
| Api | ✓ | ✗ |
| Views | ✓ | ✗ |
| Automations | ✓ | ✗ |
| Self Hosting | ✓ | ✗ |
| Ticket Management | ✗ | ✓ |
| Email Piping | ✗ | ✓ |
| Custom Fields | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Agent Collision Avoidance | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
✓ Baserow Pros
- Open-source and self-hostable
- Good Airtable alternative
- Developer-friendly API
- Affordable pricing
✗ Baserow Cons
- Fewer automations than Airtable
- Smaller template library
- Growing feature set
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
The Verdict
Baserow is built for developers and small teams, with a focus on database-tables and forms. osTicket targets small businesses and budget conscious teams and leads with ticket-management and email-piping.
On pricing, Baserow is the clear winner for budget-conscious users — starting at $5/mo compared to $12/mo for osTicket. That $7/mo difference adds up quickly for growing teams.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Bottom line: Baserow has a slight overall edge — but if completely free self-hosted version matters most to you, osTicket may still be the right call.