Activepieces
osTicket
| Feature | Activepieces | osTicket |
|---|---|---|
| Pricing | Free / from $10/mo | Free / from $12/mo |
| Free Plan | ✓ Yes | ✓ Yes |
| Rating | 4.3 / 5 | 4 / 5 |
| Best For | developers, startups, privacy-focused-teams, automation-builders | small-businesses, budget-conscious-teams, self-hosted-advocates, it-departments |
| Founded | 2022 | 2003 |
| Visual Builder | ✓ | ✗ |
| Ai Copilot | ✓ | ✗ |
| Branching Logic | ✓ | ✗ |
| Self Hosting | ✓ | ✗ |
| Pieces Framework | ✓ | ✗ |
| Webhooks | ✓ | ✗ |
| Ticket Management | ✗ | ✓ |
| Email Piping | ✗ | ✓ |
| Custom Fields | ✗ | ✓ |
| Sla Management | ✗ | ✓ |
| Agent Collision Avoidance | ✗ | ✓ |
| Knowledge Base | ✗ | ✓ |
✓ Activepieces Pros
- Open-source and self-hostable
- AI helps build automations from descriptions
- Clean visual workflow builder
- Growing piece (connector) library
✗ Activepieces Cons
- Fewer integrations than Zapier/Make
- Community still growing
- Self-hosted requires maintenance
✓ osTicket Pros
- Completely free self-hosted version
- Active open-source community
- Highly customizable
- Supports multiple departments
✗ osTicket Cons
- Dated user interface
- Requires server management
- Limited automation compared to paid tools
The Verdict
Activepieces is built for developers and startups, with a focus on visual-builder and ai-copilot. osTicket targets small businesses and budget conscious teams and leads with ticket-management and email-piping.
Pricing is close: Activepieces starts at $10/mo versus $12/mo for osTicket — not a deciding factor on its own.
Both offer free plans, so you can test each with your real workflow before committing to a subscription.
Bottom line: Activepieces has a slight overall edge — but if completely free self-hosted version matters most to you, osTicket may still be the right call.