Best Tools for Customer Facing Teams
2 tools ranked by rating and features
#1
Customer operations platform combining shared inboxes, email, chat, and SMS into one collaborative workspace with workflow automation and analytics.
shared-inboxesworkflow-automationanalyticssla-management
✓ Unified inbox combining email, chat, SMS, social✓ Excellent team collaboration with internal comments✓ Powerful automation rules and SLA management
#2
Hosted status page platform to communicate real-time system status to users.
status-pagesincident-updatessubscriber-notificationsapi
✓ Easy setup✓ Atlassian integration✓ Custom branding